Archive for February, 2009

Key Tips to Improving Presentations

Studies have shown that standing in front of an audience and presenting can be one of the most nerve racking things we can do.  As a trainer we sometimes get nervous, especially when we are training a topic we don’t know much about or haven’t trained for a long time.   So, here are some tips on how to be a good presenter and help calm those nerves. 

Practice, Practice, Practice - Practice your presentation and practice what you want to say.  Part of ...

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Categories: Presentation Skills

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Key Benefits to Coaching and Mentoring

There are many people that benefit from coaching and mentoring programs.  When training, I always cover who benefits to make sure my participants understand why coaching and mentoring is so important.  Getting your participants to understand why and who benefits can get them to buy in to coaching and mentoring more.

The beneficiaries to coaching and mentoring programs are:

  • The Coach/Mentor
  • The Employee
  • The Department
  • The Organization

Now, lets look at how each of these groups of benefactors actually do benefit from the coaching and mentoring.

Benefits to ...

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Categories: Management Skills

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Be a Better Manager

The need for good managers today is increasing as people change jobs more frequently.  Having good managers can help reduce turn over as well as increase productivity.  I believe that just about anyone can be a good manager even though some people possess an inherent ability to manage.

There are many skills to being a good manager and a lot of these skills can be learned through proper training.  Listed below are a number of things that can help make you ...

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Categories: Management Skills

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Tips for Handling Objections

1) Listen carefully before responding

Make sure you give the person raising the objection time to complete what they are saying.

2) Paraphrase your understanding of objection

This shows you understand their objection.

3) Acknowledge their point of view

This shows you appreciate their opinion.

4) Answer the objection

Give a response to the objection and restate your appreciation for them raising the objection.

5) Move forward quickly

Don’t dwell on the objection but make sure you satisfy the person with an answer to their objection and then get ...

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16
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Categories: Sales Skills

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Time Management Stress Relievers

1) Make a “To Do” list

Plan your day, each day and put the more important things at the top of the list.  This will help you accomplish more.

2) Just say “No”

It’s okay to tell your co-workers you can’t help them right now.  Finish your tasks first, then help them.

3) Pace yourself

On the large tasks, do a little each day.  Don’t wait until the last minute to do it, that’s how mistakes happen.

4) Do it right the first time

If you don’t have ...

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Categories: Time Management

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6 Critical Steps to Giving Negative Feedback

No one likes to give negative feedback but it’s a necessity that all managers must do to improve the performance of their staff.  When done properly, the negative feedback can have a positive lasting effect on your employee.

1) Control your emotions:

You want to control your emotions and not show you are upset or angry toward your employee when you are trying to critique their performance.  This will help prevent you from saying something that you didn’t mean.

2) Give and share examples:

You ...

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10
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Categories: HR Management

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Seven Key Negotiation Tips

We tend to negotiate with most things in life.  Being able to negotiate well, can make a big difference in business as well as our own lives.  Simply asking for something extra can help make the deal better.  If you don’t swing the bat, you can never hit a home run.  Listed are seven tips that can help you be a better negotiator.

1) Never act too interested

Play the reluctant buyer or seller.  Always give the impression you are willing to walk away ...

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Categories: Negotiations

Why Do We Need To Coach?

Over the last few years there has been considerable debate on the value of coaching and mentoring within an organization.  In particular whether or not organizations should seek these skills outside the organization or develop them from within.

Although the answer is very much dependent on the actual organization in question, this post will briefly highlight 3 effective ways why coaching and mentoring should be employed within any organization.  The main reasons why organizations need coaching and mentoring activities are as follows:

  • To maximize ...
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Categories: Coaching

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My First Blog Post

    This is my first blog post on my new blog.  This blog is intended to bring to light new learning alternatives for companies that struggle with training initiatives and/or training needs. 

    This blog will discuss various ways for companies to achieve optimal performance through training.  This blog will also give frequent tips on training techniques, which will help enhance the training environment and create a better learning atmosphere.

    Some topics I will cover will be on managerial skills, leadership, sales training, ...

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Categories: Uncategorized