Archive for December, 2010

Prioritizing Time and Planning Ahead

In corporate America, effective time management skills are very important. Training in time management skills should begin early on in the business leader’s career. This should also be a part of business skills training in corporate America.

So, how does the business leader in corporate America go about building effective time management skills? The first priority is to keep a journal of how they spend their working day. This should be another part of effective training skills ...

Continue Reading →

31
DEC

Categories: Time Management

Tags: business skills, corporate training, e-learning, tampa, tampa training, training, training seminars, Training Tampa

Traits of an Effective Manager

Developing effective management skills can be your key to climbing the corporate ladder. You can learn to lead by developing a corporate training plan and by incorporating the following strategies into your business life.

Cultivate Honesty

To be a successful manager; you must possess integrity and sincerity. Your credibility will diminish if an employee senses dishonesty. It is also important to be honest with yourself. Don’t delude yourself into believing you can accomplish something if you know deep ...

Continue Reading →

27
DEC

Categories: Management Skills

Tags: business skills, corporate training, management skills, orlando, seminar training, tampa, Training Tampa

5 Reasons Corporate Training is a Must!

1. Professional Development:

It demonstrates the employer’s commitment to help employees develop professionally by keeping them on the cutting edge of business practices, policies and knowledge. It also opens the door for more effective problem-solving and decision-making abilities, a great asset to both the employer and employee.

2. Personal Development:

It provides an opportunity for employees to attain personal growth, business skills and development in behavioral, technical and job knowledge skills. It also provides them with the ability and desire ...

Continue Reading →

23
DEC

Categories: Coaching

Tags: business skills, e-learning, tampa, tampa training, training, training seminar, Training Tampa, training workshops

5 Strategies for Effective Complaint Handling

1. Let the Customer Vent:

Allow the customer to completely vent their dissatisfaction and frustration without interrupting. The first mistake many sales and customer service representatives make is not letting the customer “let it all out.” Remain calm without taking it personally and simply listen. You are their first point of contact and their sounding board. This is just what they need. Customers want to be heard.

2. Apologize and Empathize:

When the customer is done speaking, offer a sincere and empathetic ...

Continue Reading →

19
DEC

Categories: Customer Service

Tags: business skills, corporate training, e-learning, tampa, tampa training, training, training seminars

Keys to Effective Teamwork

1. Define Roles:

Clearly defining team member roles upfront will create cohesion, enforce expectations and avoid conflict. Each team member must understand their purpose and what they are responsible for, as this will define their role. Each should have a clearly-defined role, yet be ready to provide backup and support as needed. The attitude, “that’s not my job” will quickly undermine effective teamwork.

2. Define Goals:

The goals of a team must be clearly defined upfront and agreed upon by each member. It ...

Continue Reading →

16
DEC

Categories: Leadership Skills

Tags: corporate training, tampa, Teamwork, training, training seminars, Training Tampa

Sales Skills 101

As a salesperson, you are responsible for your success and the profitability of your organization. In order to improve your sales, you must have proper sales training. Use the following strategies to become the best at what you do.

Know Your Product

It is important that you know your product inside and out. You don’t need to be a technical expert, but you must know how it works and what it does. If you want to become the most knowledgeable salesperson in ...

Continue Reading →

13
DEC

Categories: Sales Skills

Tags: sales, sales training. business skills, training, training seminar, training workshops

6 Qualities Needed to be a Great Presenter

1. Be Prepared:

Nothing puts an audience off more than someone who has not prepared for their presentation. Know your audience, focusing on what they want to know and preparing your presentation to meet their needs. Focus on the main points you want them to walk away with.

2. Make a Great First Impression:

First impressions really do stick, and the first few minutes of your presentation are the most important. The beginning is when it is important to engage, and missing this ...

Continue Reading →

11
DEC

Categories: Presentation Skills

Tags: corporate training, orlando, presentation training, sarasota, tampa, training

Managerial Coaching and Mentoring Skills

The employees of today are the managers of tomorrow. Management training is an important part of the development of new talent for any company, whether in Tampa, Orlando, Sarasota, St. Petersburg, Bradenton or any other city nationwide. The best way for employees to get this type of training is for present managers to develop both the skills required and the desire to excel in those employees who express interest in moving up.

Whom should we mentor?
There are many types of ...

Continue Reading →

9
DEC

Categories: Management Skills

Effective Customer Service Skills

Great customer service training is one key to achieving great success in a retail business or any business that has contact with the public. Often, training helps this very vital and necessary skill that teaches the worker how to deal with the public. Good customer service training is all about building relationships and relating with other people. Most companies have a basic job training program with very small attention focused on the customer service aspect. Remember that the worker is ...

Continue Reading →

6
DEC

Categories: Customer Service

Archive for December, 2010

Categories

Archives