Archive for January, 2011

Failure of Complaint Handling Systems

The failure of a complaint handling process can have a major impact on an organization due to:

·          Loss of revenue when customers leave

·          Competitors use the source of the complaint to attract customers to their products

·          Increased sales training and marketing expenditure to attract new customers

·          Decreased profitability 

There are several potential causes of failure in Complaint Handling and they can be grouped as:

 People Factors

·          Poor business skills training

·          Lack of interpersonal skills

·          Unclear objectives and time ...

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31
JAN
0

Categories: Customer Service

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5 Keys to Effectively Managing Stressed Employees

1. Know the Warning Signs

Learn the warning signs and causes of employee stress. You cannot manage what you do not recognize. Because this is a complex issue, you would be wise to learn as much as you can on your own, as well as seek corporate training. All new or experienced managers need to possess this knowledge and understand how and when to apply it.

2. Teach Coping Mechanisms

Employees need knowledge and training as well. Managers can ...

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29
JAN
2

Categories: Management Skills

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An Effective Benchmarking Process

Benchmarking is essentially an in-depth critical examination of an organization, product or process to determine how it compares with other organization, product or process which may be considered as being ‘best in class’.

Best practice needs to be:

  • Identified
  • Analyzed
  • Translated  

into a format which is meaningful to the organization that intends to benefit from it.

The translation process is of critical importance so that the personnel involved can visualize how best practice methodologies can be both adapted and adopted into the organization. This can be ...

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26
JAN
0

Categories: Leadership Skills

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Getting what you want through Negotiations

In the business world, negotiation is everything. This is why it is important for business professionals – whether executives or entry level staff – participate in corporate training seminars. Here, people can take their negotiation techniques to the next level. Such training workshops help people really learn the art of persuasion. The following are some tips for people who want to get what they want through the art of negotiation.

First, it is important to shoot high. ...

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22
JAN
0

Categories: Negotiations

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7 Steps to Handling Change in Business

1. Embrace change

Since change is inevitable and often constant, fighting it will bring no benefit to you or to the business. Instead, try to look forward to the advantages it may offer.  Think how it will help and improve your business.

2. Adopt and maintain a positive “can do” attitude

This is crucial to your personal and professional success as the business world constantly changes and demands your cooperation.  As the world changes, so must you.  Realize you need to change to ...

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18
JAN
0

Categories: Leadership Skills

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Improving Employee Morale

Companies can only succeed if they have an invested, positive, and strong staff. This is why employee morale is important to nurture. Staff that feel cared for and appreciated and understand they are a part of a group will perform better than those that work in isolated and are resentful of their bosses. Any management training program will tell a supervisor this. The following are some tips for how to improve morale.

One’s business skills may be ...

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15
JAN
0

Categories: Management Skills

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Importance of Developing Your Management Skills

According to the Wall Street Journal, American businesses are sitting on a cash stash that is fast approaching two trillion dollars. Eventually, that money will be spent, but on what? Probably on the same thing management has been spending money on this year—improving per-unit productivity.

Given the high cost of humans, in the form of wages and benefits, most companies remain on a quest to squeeze more value out of their existing employees rather than adding additional payroll. In many cases, ...

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10
JAN
0

Categories: Management Skills

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Why Problem Solving Fails

Problem solving activities can fail because of:

1) Poor Problem Solving Skills

·  Due to lack of training

·  Capability of the personnel involved even after training

·  No emphasis put on problem solving as a critical business skill in the organization

2) Lack of Focus

·  Insufficient focus on the problem at hand leading to non-completion

·  Too many problems being tackled at once

·  Activity centered on problems that affect non-critical business areas, thereby devaluing the problem solving activity

3) Lack of Resources

·  Information not available or accessible

·  No personnel released to work ...

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7
JAN
0

Categories: Management Skills

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Importance of Building Customer Relationships

A business is only as successful as the customers are happy. This is why it is important to build strong customer relationships. This is more than just smiling and saying have a nice day. Instead, it is important to really think about the needs of customers, how to meet these needs, and how to show such individuals that you care. In turn, customer loyalty will be built and word of mouth buzz will increase.

There are many Tampa area management Continue Reading →

4
JAN
0

Categories: Customer Service

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