Category: Customer Service

Seven Outstanding Techniques on Customer Service

Outstanding customer service will not only increase your sales but will eventually place you above your competitors. Regardless of your location, whet... Read More »

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5 Steps to Handling an Angry Customer

Turning an angry customer into a satisfied one is a part of providing great customer service. This can seem like a daunting task at times, but it can ... Read More »

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Failure of Complaint Handling Systems

The failure of a complaint handling process can have a major impact on an organization due to: ·          Loss of revenue when customers ... Read More »

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Importance of Building Customer Relationships

A business is only as successful as the customers are happy. This is why it is important to build strong customer relationships. This is more than jus... Read More »

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5 Strategies for Effective Complaint Handling

1. Let the Customer Vent: Allow the customer to completely vent their dissatisfaction and frustration without interrupting. The first mistake many ... Read More »

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Effective Customer Service Skills

Great customer service training is one key to achieving great success in a retail business or any business that has contact with the public.  Often, ... Read More »

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8 Excellent Customer Service Techniques

Excellent customer service not only drives sales but can potentially put you above your competition. Whether you’re in Tampa or somewhere else, when... Read More »

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